Cookie Policy

1. Introduction & What Are Cookies

Welcome to Nidamiye (referred to as "Nidamiye", "we", "us", or "our"), a property management and rent-tracking software utility owned and operated by Groundwork Technologies.

Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, keep your session secure, and provide analytical details to the website owners.

2. How We Use Cookies

We use cookies to enhance your browsing experience, secure the landlord dashboard, analyze traffic, and identify areas of the product that require performance or design optimizations.

The cookies used on Nidamiye fall into four general categories:

• Strictly Necessary: Essential for you to log in, move around the dashboard, and use the platform features.
• Analytics & Performance: Used to collect anonymous statistics about page usage, page loads, and feature adoption.
• Functionality & Preferences: Remember choices you make (such as UI themes or search filters) to customize your dashboard.
• Third-Party Integrations: Set by reliable partners to enable specific tools like automated receipt notifications or error debugging.

3. Essential & Authentication Cookies

These cookies are strictly necessary to provide the services you request. Without these cookies, basic parts of our landlord dashboard cannot function.

Specifically, we use:

• Nidamiye Session ID: Custom cookies used to handle your secure landlord login. They identify your browser session so you do not have to re-enter your password on every page.
• Security Cookies: Used to protect landlord workspaces against Cross-Site Request Forgery (CSRF) and other malicious web threats.
• Consent Banner State: A cookie to remember whether you accepted or declined non-essential cookies, so the cookie banner does not display repeatedly on every page load.

4. Analytics & Performance Cookies

These cookies help us count visits, track referral traffic sources, and monitor which pages or tools are most popular, helping us improve site navigation and usability.

The main analytical tools we use are:

• Google Analytics: Sets cookies (such as _ga and _gid) to monitor anonymous public website traffic and session duration.
• Microsoft Clarity: Analyzes user sessions and page heatmaps to identify where landlords experience confusion or technical glitches.
• PostHog: Tracks feature interactions within the landlord dashboard, allowing us to evaluate product usage patterns.

5. Functionality & Customization Cookies

These cookies enable the platform to remember choices you make during your landlord workflow, offering a personalized experience.

• Filter & Search Preferences: Saves chosen filters on your payment list, building tables, or tenant records so they persist when you navigate between views.
• Local UI settings: Remembers your UI settings, such as grid layouts, collapse states, or default language parameters.

6. Third-Party Service Cookies

In addition to our first-party cookies, certain partners may place cookies on your device to enable specific features or integrations:

• M-Pesa API Integrations: Safaricom gateway widgets may store session tokens during secure collection setup to verify connection status.
• WhatsApp receipts: Interacting with receipt delivery features may trigger temporary session cookies to manage message queues.
• Sentry: Used for real-time error tracking and performance debugging to resolve application crashes quickly.
• Live Support Chat Widget: The floating support bubble on the bottom right of the page sets cookies to maintain chat history and keep your help conversation active.

7. Cookie Management & Browser Settings

You have the right to decide whether to accept or decline cookies. You can manage your cookie preferences through:

• Browser Options: Most web browsers automatically accept cookies, but you can configure your browser to reject all cookies or alert you when a cookie is placed. Check your browser's "Help" or "Preferences" menu.
• Clearing Cookies: You can delete all cookies currently stored on your computer or mobile device by clearing your browser history. This will log you out of Nidamiye and reset your preferences.

Please note that if you reject or block essential cookies via browser settings, some parts of our landlord dashboard may not function correctly.

8. User Choices & Consent Banner Options

When you first visit our platform, you will see a cookie consent banner. You can choose to:

• Accept All: Enable all analytical, performance, and functionality cookies.
• Decline: Run the platform in a privacy-first, cookieless state. In this mode, Google Tag Manager is set to "denied" consent state, Clarity cookies are disabled, and PostHog tracking is completely deactivated.

9. Policy Updates & Changes

We may review and update this Cookie Policy from time to time to reflect changes in the cookies we use, or for operational, legal, or regulatory reasons.

Any updates will be posted on this page. We recommend revisiting this page regularly to stay informed about how we use cookies and related tracking technologies.

10. Contact Information

If you have any questions, concerns, or requests regarding this Cookie Policy or our tracking practices, please reach out to us:

• Email: hello@nidamiye.com
• Developer: Groundwork Technologies
• Website Support: Via the live support chat widget available on the bottom right of our platform.